Template Policy
Template Terms and Policies
By purchasing a template from Escaping Ordinary or accessing any template material, you acknowledge and agree to these terms and conditions.
LAST UPDATED: August 01, 2023
We reserve the right, in our sole discretion, to change the Terms under which our products are offered. The most current version of the Terms will supersede all previous versions. We encourage you to periodically review the Terms to stay informed of our updates. Please note that we do not have an obligation to provide you with notice of any changes to the Terms. It is your responsibility to regularly check the Terms for any updates or changes.
Definitions
"WE," "US," AND "OUR" refer to Escaping Ordinary Templates.
"YOU", "USER," "CUSTOMER," OR "CLIENT" refers to the user or any person who uses our Service or purchases our products.
"INSTALLED" refers to the point at which your chosen installation option has been initiated. This depends on your chosen installation method and can occur when you receive an invitation or site permission request, when we have commenced customizing your existing site, or when you have been provided access to any of the purchased materials.
"SQUARESPACE TEMPLATE" refers to a pre-designed layout and selection of design choices that alter the look and feel of a Squarespace website. The template provides a framework for the website's design, including elements like fonts, colors, and page layout.
All of the above definitions and terms include any variations or derivatives of the terms used in this document.
Squarespace Templates
A Squarespace website template is a pre-designed layout and selection of design choices that alter the look and feel of a website. The template provides a framework for your website's design, including elements like fonts, colors, and page layout.
Our templates do not modify the underlying functionality of a website, which is provided by Squarespace. Think of the template as the look and aesthetic feel of your site. If you have specific functionality or features in mind, you may need to add them through Squarespace's existing features or third-party integrations.
Template Installation
We offer two options for installing your template: transferring it to you as a new website or installing it on an existing Squarespace 7.1 website of your choice.
TRANSFER WEBSITE INSTALLATION
If you choose to have the template transferred as a new website, please note that your website version will be Squarespace 7.1 and requires an active Business Plan subscription or higher. If you do not have a business plan or higher, you understand that the template code and some features may not work.
Once purchased, we will transfer a new Squarespace website into your Squarespace account within 48 business hours. You will receive the transfer by means of a website permission invitation from hello[at]escapingordinary[dot]com to your provided email address. You are responsible for providing the correct email address, and we cannot be held responsible for any issues caused by wrongly submitted information.
Please note that the template pages are exactly as they appear in the linked demo on the relevant product page, with images replaced with generic placeholders. It is your responsibility to add your content, text, images, and other brand elements to the template pages.
Our templates are built design kits and therefore cannot be applied/transferred to another site. You cannot then apply the template to another/existing Squarespace site.
EXISTING WEBSITE INSTALLATION
If you chose to have the template installed on an existing website, please note that your website version must be Squarespace 7.1 with an active Business Plan subscription or higher. If you do not have a business plan or higher, you understand that we are unable to install all of the template code and some features may not work.
We require a site permissions invitation to hello[at]escapingordinary[dot]com to begin the installation. The 48-hour installation period does not commence until we have received and accepted your site permissions invitation to your Squarespace 7.1 website.
As part of the installation process, we will set your website visibility to password protected. It is your responsibility to accommodate for any downtime and plan ahead. We are not liable for any loss caused by this downtime as it is a necessary part of the process.
Upon receipt and acceptance of your permission, we will move all of your previous content to an archive folder in the unlinked section of your website. We will add the demo template CSS and JS to the template, any old code will be hidden via comments.
Please note that we are unable to preserve your header and footer as they are universal across all pages and cannot be backed up. These elements will be adjusted to reflect the design of the demo template. We are not responsible for making a backup of your current design layout in the header, footer, or any design style settings you have in place.
We will also make changes to your design style settings to reflect the demo template. These changes will affect all of your sites and will, therefore, affect your existing pages in terms of colors, fonts, animations, etc. We will not change the layout or the content of your current pages, but they will look different due to the stylistic updates, coding additions, and any other changes made to reflect the demo template.
Please note that the template pages are exactly as they appear in the linked demo on the relevant product page. It is your responsibility to add your content, text, images, and other brand elements to the template pages.
Our templates are built design kits and therefore cannot be applied/transferred to another site. You cannot then apply the template to another/existing Squarespace site.
SQUARESPACE VERSION
Both installation options are available for Squarespace 7.1 websites only. We are unable to install the template on previous Squarespace versions, such as 7.0 or earlier.
Once purchased, installation options are final. If you wish to change your installation option, we are happy to provide a quote for additional installation time, as long as the template is still available in our store.
INSTALLATION DOES NOT INCLUDE:
Customization of any sort
Anything unrelated to the Template
Revisions or Refinements
Adding your content
Search Engine Optimization
Squarespace Tutorials
Social Media Connection
Migration of Any Kind (content, domains, etc.)
Domain Connection
Integrations of any sort
Graphic design services
Copywriting or content creation
E-commerce setup or configuration
Payment gateway setup or configuration
Email marketing setup or configuration
Custom coding or development beyond the scope of the template
Ongoing website maintenance or support
More than 30 days of email support
WHAT YOU WILL RECEIVE
We will recreate the demo template exactly as it appears in the linked demo on the corresponding product page. Photos will not be included as these remain the copyright of the original photographer. Additionally, the demo template may include custom CSS or JavaScript code that is not part of the standard Squarespace platform. We do not provide support for custom code or customizations beyond the scope of the demo template. If you require additional customization or support, we are happy to provide a quote for our design services.
By purchasing our templates, you acknowledge that they are intended for DIY customization. It is your responsibility to add your content, text, images, and other brand elements to the template pages.
Etsy Purchase Installation Terms
If you have purchased a Squarespace template from us via Etsy, we cannot begin installation until the form linked via the provided PDF is completed and installation preferences are submitted. Your PDF can be found by logging into Etsy, clicking '“Your account” and then clicking on “Purchases and reviews”.
It is your responsibility to complete and submit the form in a timely manner to ensure that we can begin installation within the designated timeframe. Please note that any delays in completing the form or submitting installation preferences may result in a delay in the installation process. The 48-hour installation period does not commence until we have received your form submission.
By purchasing our templates on Etsy, you acknowledge and accept these installation terms and agree to complete and submit the installation form as required. Please be aware that we are not responsible for any issues that arise due to incomplete or incorrect installation preferences or delays in completing the installation form.
Installation Fee
If you have the template transferred as a new website, the installation fee is included in the cost of the template. If you choose existing website installation, the cost of installation is included in the template price, but it will be higher due to the requirement of manual template installation on the existing site and the extra work it takes.
Installation Timeline
We will always do our best to have your template installed within 48 hours (Monday to Friday, 10:00 - 18:00 UK time), 48 hours does not include the day of purchase, weekends, national holidays or UK bank holidays.
For example, if you purchase on Monday, your template will be with you by the end of Wednesday.
In the rare case that it will take longer, we will always let you know. Although rare, we cannot guarantee that installation will always be within 48 Hours.
Please note that the order time and date are based on our UK time, not the customer's local time.
By purchasing our templates, you acknowledge and accept this installation timeframe and agree to notify us promptly if you have any concerns or issues with the installation process. Please be aware that we are not responsible for any issues that arise due to factors beyond our control.
Email Invitation Delivery
If you have purchased a service that requires an email invitation to access, it is your responsibility to ensure that you have received the email invitation within 48 hours of purchase. If for any reason you have not received the email invitation within this time frame, you must contact us by email to request a new email invitation to be sent. If you have not accepted the email invitation and have not requested a new one within 30 days of purchase, we will consider the design delivered and you will not be entitled to a new email invitation request or refund.
Copyright
Escaping Ordinary owns the copyright to the design and all files included with your template (excluding photos). You may not share the template design or any design materials provided within your purchase with anyone else. Templates (and any materials/code//files provided with your purchase) cannot be resold, shared, duplicated, or claimed as your own in any way.
If you are purchasing a Squarespace template for use in a client project or any project where you will be receiving compensation (e.g. money), you cannot claim the template as your own original work. You must provide credit to Escaping Ordinary to avoid breaching copyright. We understand that our templates may be used in various projects, and we welcome the opportunity to collaborate with you. However, we ask that you respect our copyright and intellectual property. Proper credit can be given by adding a statement such as "Template design by Escaping Ordinary" in the footer or on the website's credits page with a live link to our website.
Photos used in the templates are for demonstration purposes only, and the copyright belongs to the original creators. Your template will be installed with placeholder images, not the photos used in the demo. Photographs used in demo sites must not be used for any live website.
Escaping Ordinary reserves the right to use your completed website design in promotional material, including template showcase, for demonstration and marketing purposes. However, we will not disclose any confidential information or personal data without your express permission.
Template Updates
Template designs are sold as-is. We are not required to reinstall the template if a newer version or design is released. We cannot guarantee lifetime updates to the content if the template has been retired or removed from the store, or if it will no longer be updated.
Responsibility for Template
Once the template has been installed, it is no longer our responsibility and the service is considered complete and fulfilled. It is your responsibility to maintain your website and template moving forward.
You are responsible for upgrading your trial site with Squarespace within your trial period. If you let your free trial lapse, you must reactivate your site with Squarespace. We will not issue you a new website template if your trial expires, you will need to re-purchase another template/installation.
It is up to you to customize the template to fit your specific needs. We are not responsible for any changes, customizations, or additions made to the template after it has been installed. We are not required to reinstall the template if you change or delete any content or styles, it is your responsibility to maintain it.
You are responsible for all costs related to your Squarespace account. This includes, but is not limited to, the costs associated with domains, hosting, monthly plans, annual plans, email accounts, and any other services provided by Squarespace.
It is your responsibility to ensure that your account is up-to-date and that all associated costs are paid on time to avoid any interruptions or issues with your website. We are not responsible for any costs incurred as a result of your Squarespace account, and we cannot be held liable for any issues or interruptions to your website that may arise due to payment or billing issues with your Squarespace account.
Demo Pages
You are responsible for preserving your chosen template’s demo pages. There is no one-click reinstallation of the template, it is your responsibility to manage any modifications or changes to your website's pages. We will provide duplicated, disabled demo pages at installation in case you need them later, but you are responsible for ensuring these remain preserved on your website.
Support
Each template purchase entitles you to 30 days of template-related email support from the day you receive your template. Template-related support refers to assistance related to the customization of the pre-designed layout and design elements included in the template. Our support team can provide guidance on how to modify and adjust the template's design to suit your specific needs, such as adjusting font sizes or changing colors. However, please note that our support team is not responsible for any issues related to the underlying functionality of your website or Squarespace platform.
SUPPORT INCLUDES:
Template specific customization
Canva graphic template customization
SUPPORT DOES NOT INCLUDE ISSUES RELATED TO:
Squarespace advice/problems
Additional code and modifications
Software problems
Hosting, domains and email
Design advice
Coding questions
IT/Computer problems
Re-installation
Out-of-date templates
REINSTALLATION
Please note that support does not include re-installation of any kind. Once your template has been installed, the service is considered complete, and you are not permitted to change your installation preference (e.g., choose existing-site installation after you initially chose to receive the template as a new site).
SQUARESPACE UPDATES
The Squarespace platform may change or update at any time, and this is out of our hands. We are not obliged to provide support for older templates built on older versions of Squarespace.
Trial Site
It is your responsibility to upgrade your trial site with Squarespace within your Squarespace trial period. If you let your free trial lapse, you must reactivate your site with Squarespace. Please note that we have no control over site trials, and we cannot be held responsible for the implications of letting your trial run out.
If your trial expires, we will not issue you a new website template, and you will need to repurchase the template if you want it reinstalled
20% Off and 6 Month Trials
If you choose to receive the template as a new site, you will automatically receive 20% off any new annual plan (Squarespace, Acuity or Email Campaigns) if you upgrade your new site within 30 days of receiving it. You must purchase a new annual plan to be eligible for the discount. You will also get an extended 6-month trial for Squarespace, instead of the usual 2 weeks.
The 20% off discount and 6-month trial are only valid if you choose to have the template transferred to you as a new website. The discount and 6-month trial are NOT valid for existing site installations.
Refunds
Due to the digital nature of our products, all sales are final, and we do not offer refunds or exchanges. By purchasing a template from Escaping Ordinary, you acknowledge and agree to this policy.
Contact Us
We welcome your questions or comments regarding the Terms:
Escaping Ordinary Email Address: hello[at]escapingordinary[dot]com.au